Fulfilment
you can see through

The warehouse, under the storage contract. That is why line-by-line intake matters: the report shows how many units arrived, how many were accepted and what went to defects, with photos. A discrepancy is recorded the same day, not a month later. Liability limits and insurance are in the contract you sign before the first delivery.

First, with the warehouse itself: an intake discrepancy is recorded the same day, anything else goes through a formal claim under the contract. Uklad is not a party to the dispute: your contract is with the warehouse, the money never passes through us, and we cannot overrule its decision. What we can do is keep the dispute visible. On a closed deal you may file a public complaint on the warehouse's page. The warehouse has 14 days to answer publicly: if it answers, the answer sits next to the complaint; if it stays silent, the complaint counts as confirmed and stays on the card, and repeated silence pushes the warehouse down the results. A complaint is about reputation: it returns no money and replaces no legal claim.

With an electronic signature, from your account: the contract, the price list, intake and discrepancy statements, shipping reports. Uklad passes them to Diadoc or SBIS — whichever the warehouse uses — and the signed copy comes back to the same delivery.

FBO — the goods sit in the marketplace’s own warehouse and it delivers them. FBS — the goods are with you or at a fulfilment centre, and the marketplace collects them per order. DBS — you deliver yourself. All three need a warehouse, but the work differs: FBO means batches, FBS means picking orders every day.

The rates in a card are the base ones — that is what makes warehouses comparable. Fragile, oversized, temperature-controlled, specially packed — anything that does not fit a standard slot is quoted separately. Terms for your goods arrive with the confirmation of your request, before the contract.

From your account: stock and reservations, space taken, charges accrued, intake and shipping statuses — the same data the storekeeper sees. It also shows where the goods sit, and the chat is right there: a question is asked against a specific item.

That the warehouse runs its records in Uklad and its clients get an account: stock, statuses, documents to sign, chat, placement on the floor plan. The rest have an ordinary card with rates and contacts.

Yes. The goods are yours, the warehouse only stores them; the removal procedure and the notice period are in the contract. A removal request is filed like any other shipment, and the account closes on the month’s actuals — there is no deposit left to burn through.

Yes. The listing does not require moving to Uklad — the card, the price list and requests work on their own. There will be no “Uklad” badge and no client account, but sellers will find you like everyone else.